My services include calendar management, inbox management, online research, data entry, email customer service, team coordination and more. 

My services are perfect for executives and business owners who are juggling multiple responsibilities and need reliable support from a remote assistant.

Absolutely. I take data privacy very seriously and handle all confidential information with utmost care. I am also willing to sign an NDA to further demonstrate my commitment to protecting your personal and proprietary data. 

Working with me means you’ll reduce your workload and gain more time to focus on your core priorities. I’m here to increase your productivity and help you keep everything organized. Plus, it’s a cost-effective alternative to bringing on a full-time in-house staff member.

"1 user" means that my monthly packages are intended and designed for a single individual or client. This ensures that you, as the sole user, will have a personalized experience focused on your specific needs.

Sure. "1 business" means that my monthly packages are designed to support a single business you own. This allows me to provide dedicated assistance specifically for that business. If you have multiple businesses and need support for them as well, please let me know. I prefer to start with one business initially to assess how we work together and to determine if I can handle additional tasks for you in the future.

Absolutely. New clients can request a 5-hour free trial, valid for 5 consecutive calendar days. All you need to do is complete this form to apply.

I accept payments via PayPal. 

You’ll make a manual payment via PayPal during your initial checkout. At that point, a recurring billing arrangement will be established, so future payments will be processed automatically without requiring any additional action from you for the duration of your subscription. 

Not at all! You’re only responsible for the monthly fee of the service package you select. However, please note that you will need to cover any subscriptions or expenses for software or online tools necessary to complete specific tasks. See the next FAQ for further clarification. 

No, the advertised rates only include the service. You will need to cover any additional expenses for tools and software required to complete specific tasks.

No, you don’t need to sign a contract. 

Yes, please contact me to discuss your intention to upgrade or downgrade your subscription plan. I will guide you through the next steps, and the changes will take effect at the start of your next billing cycle.

In the event that payment is not received within three days following the due date, services will be suspended and will only resume once the account is settled.

To prevent service interruptions:

• Ensure funds are available before the due date.

• Update your payment details as needed.

Please reach out if you encounter any payment issues or need support.

To streamline communication and collaboration, I will ask you to choose one option from each category below during the onboarding process. This will help keep our messages organized.

• Gmail or Microsoft Outlook: For formal correspondence

• Slack, Google Chat, or Skype: For quick and instant communication

• Zoom or Google Meet: For video conferences (optional monthly meetings available for premium package clients only)

• Trello, Teamwork, Monday dot com, Asana, ClickUp, or Notion: For effective collaboration of tasks and projects

• Google Drive, OneDrive, or Dropbox: For accessing and sharing documents

• Dashlane or LastPass: For password management and secure access to your online accounts

Premium package clients can also opt for monthly meetings via video conference. 

If you have specific preferences for communication channels, online tools, or software, please let me know—I’m flexible and can adjust to meet your needs. 

Yes, you can monitor the progress through your chosen project management tool, where tasks are updated in real-time.

I don’t offer additional discounts for long-term engagements, as my current packages are already competitively priced to provide great value and significant savings. However, I may occasionally introduce special promotions for new clients interested in trying out my services. You’ll find these promotions prominently displayed at the top of my website, so if you’re a new client, be sure to check it out! Terms and conditions apply.

Subscriptions can be canceled at any time, but no refund will be issued. The service will continue until the end of the subscription period unless advised otherwise in writing.

While I do not provide full refunds, I am dedicated to resolving any concerns you may have to ensure your satisfaction. Please don’t hesitate to reach out, and I will do my best to find a solution that works for you.

My business hours are Monday to Friday, from 9 AM to 6 PM EST. Any inquiries, concerns, or requests you submit will be addressed during these times.

I have a flexible schedule, which enables me to complete all tasks by the agreed deadlines. If you require my assistance at specific times, please let me know in advance, and I will adjust my schedule to meet your requirements.

I do not work on weekends, as I reserve Saturdays and Sundays for family, rest, and personal interests. On occasion, I may use this time for marketing my services or professional development.

However, if you’re a current client and an urgent issue arises — such as a critical system failure, a time-sensitive deliverable affecting a live launch, or anything that significantly impacts your operations — please don’t hesitate to reach out. I will do my best to respond as promptly as possible, even outside regular business hours.

I don't work on major holidays, specifically December 24, December 25, December 31, and January 1, as well as any holidays you specify where my services are not required.

I am proficient in various online tools such as Google Workspace, Microsoft Office Suite, project management platforms like Trello and Teamwork, cloud storage services like Google Drive and Dropbox, CRMs like Salesforce, and communication tools like Slack and Skype. For more details, please visit my Techstack.

I am also open to learning new online tools if needed. 

If you are not satisfied with my service, please contact me. I will work with you to address any concerns and strive to meet your expectations.

The best way you can contact me is by email at mary@delegatevirtually.com. Feel free to reach out with any questions or concerns you might have.